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Privacy Policy

Last updated: Wed Jan 01 2025 00:00:00 GMT+0000 (Coordinated Universal Time)

Our Commitment to Privacy

Peak Sports Physiotherapy is committed to protecting your personal information and handling it in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy explains what information we collect, how we use it, and your rights in relation to it. If you have questions or concerns, please contact us at admin@peakphysio.com.au.

What Information We Collect

We collect personal information that is reasonably necessary to provide physiotherapy services and manage our practice. This includes:

Contact and identity information: name, address, phone number, email address, and date of birth.

Health information: medical history, injury details, assessment findings, treatment records, and referral information from other health practitioners.

Billing and payment information: health fund membership details, Medicare number, DVA card details, WorkSafe or TAC claim details, and payment records.

Website usage information: when you use our website, we may collect information such as your IP address, browser type, pages visited, and time of visit through analytics tools (see Third-Party Services below).

How We Collect Information

We collect information in the following ways:

  • Directly from you when you book an appointment, complete intake forms, or contact us
  • From other health practitioners with your consent (referrals, specialist letters)
  • From third parties such as Medicare, your health fund, WorkSafe, TAC, or DVA
  • Automatically through our website (analytics and performance tools)

Why We Collect It and How We Use It

We collect and use your information to:

  • Provide physiotherapy assessment and treatment
  • Communicate with you about appointments and your care
  • Process payments and insurance claims
  • Meet our obligations to Medicare, DVA, WorkSafe, and TAC
  • Comply with legal and professional registration obligations
  • Improve the quality of our services

Health information is treated with additional care and is only accessed by clinical staff involved in your care.

Disclosure of Information

We may disclose your personal information to:

  • Other treating health practitioners (with your consent or when required for your care)
  • Medicare, DVA, WorkSafe, TAC, or your health fund for billing purposes
  • Our practice management software provider (data is stored securely and not used for marketing)
  • Government or regulatory bodies where required by law
  • Emergency services where there is a serious risk to your health or safety

We do not sell your personal information. We do not share it for third-party marketing.

Third-Party Services

Our website uses the following third-party services that may collect limited information:

Google Fonts — We load fonts from Google's servers. Google may collect your IP address as part of this request. Refer to Google's Privacy Policy for details.

Google Analytics — We use Google Analytics to understand how visitors use our website. This collects anonymised information about page views, traffic sources, and device types. No personally identifiable information is collected through Analytics. You can opt out using the Google Analytics Opt-out Browser Add-on.

Google Maps — Our contact page may embed Google Maps. If you interact with the map, Google may collect your IP address and location data. Refer to Google's Privacy Policy for details.

These services are governed by their own privacy policies. We have no control over data collected directly by these providers.

Storage and Security

Your personal and health information is stored securely in our practice management system. We take reasonable steps to protect your information from misuse, interference, loss, and unauthorised access, modification, or disclosure.

Health records are retained in accordance with relevant legislation (generally a minimum of 7 years for adults, and until age 25 for children).

Accessing and Correcting Your Information

You have the right to request access to personal information we hold about you, and to ask us to correct it if it is inaccurate, incomplete, or out of date.

To make a request, contact us at admin@peakphysio.com.au. We will respond within a reasonable timeframe. In some circumstances we may be unable to provide access — if so, we will explain why.

Complaints

If you believe we have not handled your personal information appropriately, please contact us first so we can attempt to resolve the matter.

If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

Changes to This Policy

We may update this policy from time to time. The current version is always available on our website.

Contact

Peak Sports Physiotherapy
admin@peakphysio.com.au
Wangaratta and Benalla, Victoria, Australia